Privacy Policy

TheOne AI, Inc (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book services, use our AI Design Studio, or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy and agree to our Terms & Conditions.

‍

1. Information We Collect

We collect both Personal Information and Non-Personal Information.

a. Personal Information

Personal Information is information that can be used to identify you. This may include:

• Name
• Email address
• Phone number
• Billing and payment information
• Shipping address
• Body measurements and fitting-related information
• Design preferences, inspiration images, and customization details
• Communications with designers or support
• Account login credentials (if applicable)
• Photos and visual content, including personal photos, inspiration images, reference images, and fitting photos uploaded to our AI Design Studio or shared with our designers for design, fitting, or consultation purposes

You provide this information when you book consultations, place orders, use our AI Design Studio, or contact us.

‍

b. Non-Personal Information

Non-Personal Information does not identify you individually and may include:

• Browser type and version
• Device information
• IP address
• Pages viewed and time spent on the site
• Referring URLs
• General usage and interaction data

This information helps us improve performance, usability, and user experience.

‍

2. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and optimize the website
• Remember user preferences
• Analyze traffic and usage trends
• Improve our Services and AI tools

You may disable cookies through your browser settings, though doing so may affect certain features of the website.

‍

3. How We Use Your Information

We use your information to:

• Provide and deliver design, consultation, and production services
• Create and refine custom garment designs
• Operate and improve our AI Design Studio
• Communicate with you regarding orders, updates, and support
• Process payments and prevent fraud
• Send administrative or service-related notifications
• Send marketing communications (you may opt out at any time)

We do not sell your Personal Information.

‍

4. Sharing of Information

We may share Personal Information with trusted third parties only as necessary, including:

• Payment processors
• Production partners and manufacturers
• Technology and hosting providers
• Analytics and security vendors

These parties are authorized to use your information solely to perform services on our behalf and must maintain appropriate confidentiality and security safeguards.

We may also disclose information if required to:

• Comply with legal obligations
• Enforce our Terms & Conditions
• Protect our rights, users, or business
• Prevent fraud or security threats

‍

5. AI Design Studio & Uploaded Content

Information submitted to the AI Design Studio (including measurements, preferences, and design inputs) is used only for design and service-related purposes.

We may monitor usage to:

• Maintain platform security
• Prevent abuse or unauthorized activity
• Improve system performance

Unusual or prohibited activity may result in restricted access in accordance with our Terms & Conditions.

‍

6. Photos, Images & Visual Materials

You may choose to upload or share photos, images, or other visual materials (“Visual Content”) with us, including but not limited to:

• Personal photos
• Body or fitting reference images
• Inspiration images
• Design references

Visual Content is used solely for service-related purposes, such as:

• Custom garment design and visualization
• Fit analysis and refinement
• Designer consultations
• Operating and improving our AI Design Studio

We do not use your photos for marketing, promotional, or public purposes without your explicit consent.

You represent and warrant that:

• You own or have the necessary rights to any Visual Content you upload or share
• Your submission does not violate any third-party rights or applicable laws

We implement reasonable security measures to protect Visual Content; however, you acknowledge that no system is entirely secure.

By uploading Visual Content, you grant us a limited, non-exclusive, royalty-free license to use, store, process, and display such content only as necessary to provide the Services.

‍

7. Third-Party Services & Links

Our website may contain links to third-party websites or services (including recommended tailors or partners). We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before sharing personal information.

‍

8. Data Security

We implement commercially reasonable security measures, including encryption, access controls, and secure servers, to protect your information.

However, no method of transmission or storage is 100% secure. By using our Services, you acknowledge and accept this risk.

‍

9. Your Privacy Rights

You have the right to:

• Access or request a copy of your Personal Information
• Request corrections or updates
• Opt out of marketing communications
• Request deletion of your information, subject to legal and contractual obligations

Requests may be submitted to: Support@theoneaiinc.com

‍

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

‍

11. Business Transfers

If the Company undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will be bound by this Privacy Policy unless otherwise disclosed.

‍

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of our Services constitutes acceptance of the updated policy.

‍

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

The One AI, Inc
Email: Support@theoneaiinc.com
Website: www.theoneaiinc.com

‍